A true icon in terms of furniture retail , the Ellerine Holdings Group
has grown from small beginnings in 1950 to the substantial operation it
is today, with some 1 000 outlets catering to the full spectrum of
These positions are currently available at our Head Office in Sandton:
outstanding communication abilities will see you deliver customer
service with ease, and you'll be well placed to handle and resolve
customer enquiries, requests and complaints.
Additional duties will
include conducting customer research via outbound telephone campaigns,
selling products via the call centre and assisting with marketing
campaigns, all while ensuring administration is updated and supporting
other agents when required.
A strong customer service
focus, empathy and a high tolerance for stress as well as the ability
to manage routine, abide by rules and work well in a team will place you
ahead of the rest, and you will need a Matric/ Grade 12 Certificate
plus a Diploma in Customer Service and/or Sales, together with 6 months'
working experience in a call centre environment, in order to be
A sound working knowledge of MS Office, basic
knowledge of a telephony system and good conflict-resolution,
problem-solving and communication skills are imperative in this
position, whereas 1 year's experience as an agent/consultant in a
customer service call centre, with experience in inbound and outbound
telesales, would be highly beneficial.
forward your CV without delay to the Call Centre Department, e-mail:
Callcenter.Vacancy@ellerines.co.za by no later than 1 August 2012.