A true icon in terms of furniture retail , the Ellerine Holdings Group has grown from small beginnings in 1950 to the substantial operation it is today, with some 1 000 outlets catering to the full spectrum of markets.
These positions are currently available at our Head Office in Sandton:


Your outstanding communication abilities will see you deliver customer service with ease, and you'll be well placed to handle and resolve customer enquiries, requests and complaints.
Additional duties will include conducting customer research via outbound telephone campaigns, selling products via the call centre and assisting with marketing campaigns, all while ensuring administration is updated and supporting other agents when required.

A strong customer service focus, empathy and a high tolerance for stress as well as the ability to manage routine, abide by rules and work well in a team will place you ahead of the rest, and you will need a Matric/ Grade 12 Certificate plus a Diploma in Customer Service and/or Sales, together with 6 months' working experience in a call centre environment, in order to be considered.
A sound working knowledge of MS Office, basic knowledge of a telephony system and good conflict-resolution, problem-solving and communication skills are imperative in this position, whereas 1 year's experience as an agent/consultant in a customer service call centre, with experience in inbound and outbound telesales, would be highly beneficial.


Interested?
Kindly forward your CV without delay to the Call Centre Department, e-mail: Callcenter.Vacancy@ellerines.co.za by no later than 1 August 2012.